Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is your return policy?
We offer a 15-day return policy from the date of delivery for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that some items, such as intimate apparel and final sale goods, are non-returnable.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
Does Frank And Oak offer international shipping?
Yes, we currently ship to Canada, the United States, and several international destinations. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your materials sustainably sourced?
Sustainability is at the core of what we do. We prioritize eco-friendly materials such as organic cotton, recycled polyester, and cruelty-free wool to minimize our environmental footprint while maintaining high quality.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. We also offer alternative payment options such as PayPal, Apple Pay, and Sezzle for interest-free installments.
How do I determine my size?
To find your perfect fit, please refer to our detailed Size Guide located on each product page. We provide measurements for chest, waist, and hips, along with fit recommendations for specific styles.